Effective May 25, 2018
To secure your personal data, Diane Shiatsu is committed to ensuring the highest level of protection for your personal data in compliance with European and French regulations applicable to it in terms of personal data protection.
Diane Shiatsu pays particular attention to the protection of her clients' personal data. Therefore, I undertake to comply with Act No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, amended by European Regulation 2016/679 of 27 April 2016 on the protection of personal data. The commitments described in this Privacy and Personal Data Protection Policy are in keeping with Diane Shiatsu's values.
For any information on personal data protection, you can also consult the Commission Informatique et Liberté website www.cnil.fr.
Who is responsible for processing my personal data?
The controller is the company that defines for what purpose and how your personal data are used. Personal data are collected on the site diane-shiatsu.com :
Resident at: 10 rue du Cdt Pilot 92200 Neuilly sur Seine FRANCE
Hereinafter referred to as "Diane Shiatsu".
Diane Shiatsu is hosted by Wix, whose head office is located at 500 Terry A, Francisco BLVD, San Francisco, CA94158 USA.
Why does Diane Shiatsu collect my personal information?
Diane Shiatsu uses your personal data mainly for the following purposes:
Order and customer relationship management
I need the information that concerns you for the management of your orders and the follow-up of this one (for example deliveries, invoices, accounting and in particular the management of the customer accounts, the follow-up of the customer relationship, the management of the complaints and the after-sales service).
The payment of your orders
When you pay on diane-shiatsu.com, your payments are secure. Diane Shiatsu does not collect your payment data but only a payment ID and the first 6 and last 4 digits, as well as the type of your card to allow you to recognize the card that was used for payment. All your bank details are collected solely by our PCI-DSS certified payment service provider, which guarantees payment security.
The personalization of my services and the messages I send you
Your data allows me to improve and personalize the services I offer you and the communications I send you. For example: I can send you personalized emails or recommend special offers or new products.
Fight against Fraud
Diane Shiatsu may, depending on the results of the control carried out on the orders, take security measures, in particular request additional proof. These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the safety of the order, of cancelling it.
What personal data is collected about me?
In particular, I collect and process your name, first name, address, email address, telephone number, connection data and navigation data, order history, delivery incidents, complaints. The compulsory or optional nature of the data is indicated to you at the time of collection.
I collect the information you provide to us, particularly when:
You place an order on diane-shiatsu.com
You are browsing diane-shiatsu.com
You contact Customer Service
What communications am I likely to receive?
Following an order you will receive several emails to allow you to track your order (order confirmation, information on the delivery of your package,...). These service messages are necessary for the proper execution of the orders and services you have requested.
On what legal basis and for how long are my personal data processed?
The processing of your personal data is justified on different grounds (legal basis) depending on the use I make of the personal data. You will find below the legal bases and conservation periods that I apply to my main treatments.
Legal bases for processing
Among the applicable legal bases:
The contract: the processing of personal data is necessary for the execution of the contract to which you have consented.
Consent: you accept the processing of your personal data by means of express consent (checkbox, click, etc.). You may withdraw this consent at any time.
The legitimate interest: Diane Shiatsu has a commercial interest in processing your data that is justified, balanced and does not infringe your privacy. Except in exceptional circumstances, you may at any time object to processing based on a legitimate interest by notifying Diane Shiatsu.
The law: the processing of your personal data is made mandatory by law.
Most data (e.g. customer account information and order history) is retained as long as you are an "active" customer and for 5 years after your last activity (e.g. purchase, account login or contract or warranty expiration). Your data is then archived with restricted access for an additional period of time for limited reasons authorised by law (payment, guarantee, disputes, etc.). After this period, they are deleted.
How do I express my choices about how my data is used?
You may at any time withdraw your consent or object to the uses of your data described above when creating your account via the dedicated objection links when creating an account.
Then at any time
By email at diane-shiatsurange.fr
By mail to: Diane Shiatsu 10 rue du Cdt Pilot 92200 Neuilly sur Seine
If you proceed by email or mail:
You must tell me your name, first name, email and address and mention the reason for your request and/or the right you wish to exercise. In order to understand your request, I invite you to specify one or more reasons (ex: stop email, delete my account,...).
A cookie is a small text file that is placed on your computer when you visit a site or view an advertisement. In particular, their purpose is to collect information relating to your browsing on the sites and to send you personalised services.
In your computer cookies are managed by your internet browser.
Different types of cookies are used on my site, they have different purposes. Some are necessary for your use of my site.
Accept or decline cookies
You have different ways to manage cookies.
The settings of your internet browser
You may at any time choose to disable these cookies. Your browser may also be set to notify you when cookies are stored on your computer and ask you whether or not to accept them. You can accept or reject cookies on a case-by-case basis or you can refuse them once and for all.
More information about cookies
On the CNIL website:
What are my rights regarding the use of personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data "post mortem" Diane Shiatsu by email: or by mail: Diane Shiatsu 10 rue du Cdt Pilot 92200 Neuilly sur Seine.
In order to allow me to answer quickly, I thank you to indicate your name, first name, email, address. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which you must receive the reply. A reply will then be sent to you within 1 month following receipt of the request.
At any time during Diane Shiatsu's fraud prevention risk analysis, you may submit your observations. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), in particular on its website www.cnil.fr.
What about the personal data of minors?
Diane Shiatsu does not process data specifically concerning minors. It is up to the parents and any person exercising parental authority to decide if their minor child is authorized to use Diane Shiatsu services.
What use of data in connection with social networks?
The use of Diane Shiatsu's social networks and services in connection with these social networks may involve the collection and exchange of certain data between the social networks and Diane Shiatsu. We invite you to consult the personal data protection policies of social networks in order to be precisely informed of the information that is collected by social networks and that may be transmitted to Diane Shiatsu in connection with its sites and applications as well as the purposes of use of your data, in particular for advertising purposes. You will be able to set the access and confidentiality of your data directly on social networks. Diane Shiatsu is not responsible for the use that is made of your data by social networks for their own account.
"Plug-ins and social modules.
My site uses plug-ins or social modules. These include the little "I like" buttons, "share" third-party social networks such as Facebook, Twitter, Google+, etc. that you can find on my site. They allow you to like ("liker") and share information from my site with your friends on social networks. When you visit a page on my Diane Shiatsu site (web or mobile) containing plug-ins or social modules, a connection is established with the social network servers (Facebook, Twitter...) which are then informed that you have accessed the corresponding page on the Diane Shiatsu site visited, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account. For example: If you are connected to a social network while browsing the site www.diane-shiatsu.com, the social networks to which you are connected may mention your visit in your account on social networks. If you use plug-ins (ex: like), your actions can be recorded and published on your accounts in social networks according to the settings of your social networks account. If you do not want social networks to publish your plug-in actions in your accounts on social networks, you must log out of your social networks before visiting my site.
Updating of the personal data protection policy.
Applicable law and jurisdiction